Measurement design

Thanks – we’ll be in touch to set it up.

You’ve asked to see how we’d measure the change in your system. One of our team will reach out to walk through the communication evidence and a measurement design mapped to your HCAHPS domains and Press Ganey benchmarks so the intervention has a metric from day one.

We’ll reach out within two working days · nothing to prepare

What we’ll cover

Your patient-experience metrics, turned into a measurement design.

  • The budget reframe – how framing this as a patient-experience intervention opens the budget alongside clinical education, and shifts the internal narrative to a board-level metric.
  • The CU Anschutz evidence – 800+ nursing students a semester, 32% improvement in therapeutic communication skills, 45% improvement in de-escalation. Outcomes measured at scale.
  • Where safety and experience meet – how the same competencies that reduce medication errors and improve sepsis outcomes are the ones patients feel, and why Hoag and Carle are relevant to your data.
  • Measurement co-designed for your system – on communication behavior, mapped to your HCAHPS nurse-communication and care-transition domains and your Press Ganey benchmarks, not a generic outcome number.

What happens next

A short call to find a time.

We’ll reach out within two working days to arrange the walkthrough at a time that suits you – working from your own HCAHPS data and Press Ganey benchmarks, not a generic list. No obligation, and nothing to prepare in advance.