Make nurse communication a measured patient-experience intervention.

The Head of Patient Experience and the CNO are measured on the same thing from different sides — and communication is where their budgets and their metrics meet. Here’s how to turn it from a hope into something you measure.

2%

Medicare reimbursement at stake (VBP)

32%

Improvement in therapeutic communication skills

45%

Improvement in de-escalation skills

See how we’d measure it

On your HCAHPS & Press Ganey data

THE OPPORTUNITY

Two budgets, one metric.

When patient-experience leadership endorses OMS as a patient-experience intervention rather than a training platform, two things change. The PX-improvement budget opens alongside the clinical-education budget, and the internal narrative shifts from “nursing wants a simulation platform” to “our patient-experience leadership found a measurable HCAHPS intervention.”

That reframe is worth more than any feature. It moves communication from a training line item to a board-level intervention with a metric attached.

The connection

Errors are an experience problem, not just a safety one.

A medication error, a missed escalation, a discharge plan a patient doesn’t understand – each is both a safety event and an experience failure. Hoag cut medication errors 60% with OMS; Carle changed sepsis behaviors. The competencies that protect patients are the ones patients feel. OMS scenarios build those same competencies – the ones that move safety and experience together.

What changes

How we’d measure it on your data.

We co-design measurement against your HCAHPS nurse-communication and care-transition measures and your Press Ganey benchmarks – pre and post on communication behavior, not completion. CU Anschutz shows the competency moves and is measurable; in your system we measure it where it counts, on the scores you report to the board.

95-99%

CU Anschutz – communication, measured

A five-module program addressing nurse communication and workplace violence, with AI-driven virtual scenarios built with OMS and CU’s subject matter experts, reaching 800+ nursing students a semester. Learners reported a 32% improvement in therapeutic communication skills, a 45% improvement in violence prevention and de-escalation skills, and reduced burnout following the modules.

See the CU Anschutz case →

Common questions

Answered, plainly.

Nurse communication is one of the strongest drivers of a patient’s overall HCAHPS rating, and HCAHPS drives up to 2% of Medicare reimbursement under VBP. Improving it is one of the most direct experience levers on that exposure.

Framed as a PX intervention, it can draw on the patient-experience-improvement budget alongside clinical education – which is why PX leadership endorsement changes the economics, not just the message.

We co-design measurement against your HCAHPS nurse-communication and care-transition domains and Press Ganey benchmarks, with pre/post on communication behavior.

Our health-system outcomes include behavior-change and outcomes level results in quality and safety (e.g. Hoag seeing a 60% reduction in medication errors) but communication-skill evidence is reported rather than measured in practice (CU Anschutz). We don’t claim a universal HCAHPS lift – we measure it on your data.

A clinical simulation platform whose voice-interactive scenarios develop nurse communication and other competencies, capturing behavior data you can measure against your own metrics.

Measurement design

See how we’d measure it in your system.

We’ll share the communication evidence and a measurement design mapped to your HCAHPS domains and Press Ganey benchmarks — so the intervention has a metric from day one.