You can teach communication. Proving it changed is the hard part.

Every program runs communication training – didactic, videos, e-learning. What’s missing is evidence that the conversation at the bedside actually changed. That’s a measurement problem, and it’s solvable.

32%

Improvement in communication skills

45%

Improvement in violence prevention & de-escalation

See the evidence

How CU Anschutz measured it

the operator’s problem

Completion isn’t evidence.

You can deliver communication education and report that everyone completed it. What you can’t do, with most tools, is show that the behavior changed – which is exactly what your leadership and your accreditors increasingly ask for.

The principle

Practice beats presentation.

Communication is built by doing it – speaking to a patient who responds, under a bit of pressure – not by watching a slide. The job of the tool is to make that practice repeatable, to capture what happened and track improvement over time.

What changes

Voice-interactive scenarios, built for your needs.

OMS scenarios cover the real conversations patient experience depends on – rounding, breaking bad news, building trust and empathy, de-escalating – and are built to capture that data as learners practice, not after the fact.

5

CU Anschutz – Tools of Engagement

The CU Anschutz College of Nursing, in partnership with UC Health, developed a five-module program addressing nurse communication and workplace violence. OMS scenarios were built in collaboration with CU’s subject matter experts, and delivered to 800+ nursing students a semester. The program led to a reported 32% improvement in therapeutic communication skills and a 45% improvement in violence prevention and de-escalation skills.

See the CU Anschutz case →

Common questions

Answered, plainly.

With pre/post self-assessment on the specific competency, alongside your standard measures. CU Anschutz used pre/post self-rated skill measures and reported a 32% improvement in therapeutic communication and a 45% improvement in violence prevention and de-escalation using OMS scenarios. The scoring and competency mapping is built collaboratively, so your data is captured as learners go.

Scenarios are adapted or built from scratch around your specific standards and patient-experience goals, then tracked against the measures you care about. CU Anschutz is one example – custom scenarios, Therapeutic Communication and Violence Prevention and Intervention, built to their curriculum and measured against their own outcomes.

No. The AI-driven patients respond in real-time to what the learner says, so it’s adaptive practice rather than a script – and every interaction is captured for performance analysis.

A clinical simulation platform whose AI-driven voice-interactive scenarios let learners practice real patient conversations and capture the data to measure improvement.

Communication evidence

See how CU Anschutz built and measured it.

We’ll share the CU Anschutz approach and outcomes, so you can see exactly how the communication competencies were developed and measured.