Standard support provided by OMS

We provide readily available ongoing technical support for learners and faculty through the following formats:

• The support documentation on the OMS web-app

  • The web-app includes extensive support including password reset functionality, getting started documentation, walkthrough videos and frequently asked questions (FAQ)

• The dedicated OMS help portal, hosted on Intercom

  • This portal is accessed with the learner’s usual login and can be found here: Oxford Medical Simulation

  • Through Intercom, learners and faculty can chat directly with the OMS team about issues or submit support tickets

• Website: www.oxfordmedicalsimulation.com

  • Learners and faculty can use the website contact form or intercom chat functionality at any time

• Email: [email protected]

• Telephone

  • Available between 9am-5pm EST (US) and 9am-5pm GMT (UK) during the business week..

Response model

• Support is internal, delivered by the OMS team of educational specialists and support staff.

Hours of support operation

• Support is 24-hours and immediate for the web-app help section and FAQ.

• Support is 24-hours and immediate on the Intercom help portal.

• OMS contact form and email is operational 24-hours with initial response within 1 business day .

• Telephone support is available between 9am-5pm EST during the business week.