Support Terms
Standard support provided by OMS
We provide readily available ongoing technical support for learners and faculty through the following formats:
The support documentation on the OMS web-app
The web-app includes extensive support including password reset functionality, getting started documentation, walkthrough videos and frequently asked questions (FAQ)
The dedicated OMS help portal, hosted on Intercom
This portal is accessed with the learner’s usual login and can be found here: Oxford Medical Simulation
Through Intercom, learners and faculty can chat directly with the OMS team about issues or submit support tickets
Website: www.oxfordmedicalsimulation.com
Learners and faculty can use the website contact form or intercom chat functionality at any time
Email: [email protected]
Telephone
Available between 9am-5pm EST (US) and 9am-5pm GMT (UK) during the business week..
Response model
Support is internal, delivered by the OMS team of educational specialists and support staff.
Hours of support operation
Support is 24-hours and immediate for the web-app help section and FAQ.
Support is 24-hours and immediate on the Intercom help portal.
OMS contact form and email is operational 24-hours with initial response within 1 business day .
Telephone support is available between 9am-5pm EST during the business week.